Subject: Arabic Language Test - TUFAIL AHMAD
From: TUFAIL AHMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 16:31:52 -0400

Foreign Language
Screening Test

Name

TUFAIL
AHMAD    /  (91) 9871775723    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

firstly I say sorry to customer
for inconvenience and give him an alternative offer for his patience as a gift
in the form of extra pizza or discount. So that he will be my regular customer.
After that I will rectify his address which I made mistake. I will send the
smartest delivery boy who is very well versed with customer locality and fast in
delivery. After dispatch I will track the delivered pizza personally and receive
feed back by customer on phone for his confirmation. My company is taking care
of his customer till his satisfaction level in quality and quantity of pizzas.
If any negative feed back has come from customer. I will try to cross check
whether his complain is right or wrong. if it is found right then go through
minute inspection and cop up with problems with gentle solution. After that
carry on process for better reach.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Tufail Ahmad. I have completed my Bachelor of
civil Engineering in 2014 . I  worked in Saudi Arabia one years. After that i
have completed Master in Management . I am unmarried and energetic person
towards work which is assigned to me. I belong from Bihar, district Ara.
Currently I am living in Okhla New Delhi.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Good Customer Service Is Something Not Beyond
Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From
An Organization, But Customer Had Something More In His / Her Mind In Terms Of
Getting Service. Good service is something Which displays An Normal Act Of
Work.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer.
It's An Act which Makes An customer Amaze.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I can
handle a complex situation very easily under pressure and talk gently either it
is backend or front. I am well versed with languages and its manipulation
according to conditions. I can deal with customer worst scenario either in angry
or haphazard conditions. I will provide him better solution according to his
requirements and needs.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

One year ago , I visited to J& K state which is
known as heaven in India. I stayed there one week with friends and enjoyed the
whole week. I feel the nature beauty in surrounding of mountains and fresh air
which is unavailable in metro cities like Delhi. It was so adventures when we
walk through natural ice spread street and mountain peaks foams. It made us
energetic from inside and refresh the whole body , mind and soul in peace
position. Local food and tea which we enjoyed too much. We roam through the
whole cities and their cultures. It was so horrible when our vehicle travelling
through mountains circular roads. which was sunken from one side as valleys. If
any thing happen then it will fall from 2 km height to ground. Finally we
enjoyed the trip which was more than our whole expenses.