Subject: Tech Support Candidate - IMRAN SHAIK
From: IMRAN SHAIK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 14:36:27 -0400

Tech Support
Test

Name

IMRAN
SHAIK

E-mail

[email-masked]

Phone Number

(0091) 9000391439

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

LAJPAT NAGAR, DELHI

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
CCTV & SECURITY
SYSTEMS

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SABAREESH MEDICAL AGENCIES

TECHNICAL SUPPORT
MANAGER

30-09-2020

27,000.00

Previous Employer 1

WIPRO LIMITED,
HYDERABAD

ASSOCIATE

28-10-2019

29,167.00

Previous
Employer 2

SABAREESH MEDICAL AGENCIES

NETWORK MANAGER

31-05-2019

27,000.00

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I'll check if the internet connection is
working or not by opening another website.

2. If the internet connection is OK, then I'll check whether the URL of the site
is correct or not by using a "website checker page" to confirm whether the given
URL SERVER is down or not.

3. I can even ping the website by using ping command(syntax: ping www.ndtv.com
-t) through the RUN window in windows by pressing WINDOWS key along with R key
in order to get a reply in terms of TTL.

4. if the valid TTL reply received, then probing the firewall blocker is good
option.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. SWITCH ON BLUETOOTH ON SPEAKER BY PRESSING
BLUETOOTH BUTTON ON SPEAKER(HEADPHONES)

2. TOUCH AND HOLD BLUETOOTH SYMBOL IN THE MOBILE BY DRAGGING FROM TOP MENU
LIST

3. SELECT BLUETOOTH CONNECTION IN LIST OF CONNECTIONS, THEN SWITCH ON BLUETOOTH
IN THE MOBILE TOO

4. SELECT SEARCH DEVICE THEN IT DISPLAYS ALL AVAILABLE BLUETOOTH DEVICES
NEARBY

5. SELECT THE APPROPRIATE DEVICE NAME IN THE AVAILABLE NEW DEVICES( IT WILL BE
MODEL OR BRAND OR TYPE OF THE DEVICE)

6. AFTER SELECTING THE REQUIRED DEVICE NAME IN THE LIST, IT WILL PROMPT A CODE
TO PAIR AND ASK FOR ACCEPT OR REJECT OPTION, FROM WHICH WE WILL SELECT ACCEPT
OPTION IN ORDER TO CONNECT SUCCESSFULLY

What according to
you makes you a good candidate for customer service or technical support
job?

I am good at this, qualities that a good candidate for
customer service should possess are Enthusiasm, Communication skills, Customer
Empathy/Compassion, Patience, Stress Management, Flexibility, Charismatic
nature, knowledge about the company, it's products and it's
protocols.

On a scale of 1 - 5 please rate your fluency in spoken
English

4