Subject: Tech Support Candidate - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 14:23:56 -0400

Tech Support
Test

Name

Rishabh
Gupta

E-mail

[email-masked]

Phone Number

(91) 7983294650

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sector 122

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly
I'll check for my internet connection that it is working properly or not. If it
is not the problem then I'll check my proxy setting and clear browser cache,
cookies and other settings. After that if the website will not open I'll check
the network adapter and restart it after that I'll try the troubleshoot option
from network and internet. I'll also restart my modem or broadband to check if
there is a problem from ISP or device.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

We can turn
our Bluetooth on from the mobile phone settings or form notification shade. Then
a pop up will appear where you will see the list of available Bluetooth devices
or if you can't see your device on the list please ensure that the Bluetooth
speaker's Bluetooth must be turned on. So, You can just tap on the device you
want to connect then it will ask for pair with that devices tap on yes and your
device will be connected in few seconds.

After that you can play audios.

What according to you makes you a
good candidate for customer service or technical support job?

Because I've good knowledge and technical skills. I can easily
understand client's problem and help them to sort out as soon as possible. I can
guide them that how to fix that issue without creating any misunderstanding and
lots of error without wasting more time. I've good knowledge of Windows,
Troubleshooting problems, resetting network.

On a scale of 1 - 5
please rate your fluency in spoken English

4