Subject: Tech Support Candidate - Susmita Dutta
From: Susmita Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 13:10:14 -0400

Tech Support
Test

Name

Susmita
Dutta

E-mail

[email-masked]

Phone Number

(110092) 8370882883

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Allsec Technologies
Ltd

Customer care executive

28/07/2020

22000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If get an
error at 1st I have to check website address is correct or not.

2nd Is there any spelling mistake done by or not

3rd I will try on another search engine

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st Go to setting option

2nd Tap the bluetooth option

3rd trun on bluetooth

4th device will shown bluetooth name of speaker

5th pair

What according to you makes you a good candidate
for customer service or technical support job?

A good
candidate for customer support must be humble , and very cum polite by nature ,
very soon have to listen the problem of the customer and give him or her proper
solution, must have a good listener

On a scale of 1 - 5
please rate your fluency in spoken English

4