Subject: Tech Support Candidate - Supriya sinha
From: Supriya sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 12:36:08 -0400

Tech Support
Test

Name

Supriya
sinha

E-mail

[email-masked]

Phone Number

(91) 9110969469

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

gurgaon

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic
AWS

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We wil firstly ,open a new tab and check to see
if we can load another website like google.com or mozilla.org.

1. If we can open another site, skip down to . The problem only happens with
certain websites.

2.if we cant then we should reinstall the browser and try to load the
website.

3. second method which we can perform is that to reboot our system and then
reload the website on browser

4 thirdly , we should check our internet connectivity .

5. we should also check whether the site is down from there side or it is just
for me.

for this we go to our preferred browser and visita website checker page, such as
"Down for Everyone or Just Me".

now , On the site, type in the website address you're having problems reaching,
then then push Enter or Return.

Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option

3.Turn on Bluetooth

4. A list of available devices will appear.

5 If the speaker is not listed, press the button on speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6. On mobile select your speaker (it might be a random product number but should
have the speaker’s brand name listed) and that’s it, we are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

1. well I
am more suitable because for the technical support job we should have a
technical knowledge so that they could understand the problem of the client and
resolve the problem. And according to me i have that .

2. secondly , I have a good communication skill because of which I can easily
connect to my client and hence resolve the problem.

3. As also I am very flexible in nature , and I can hold any kind of work
pressure.

also one should have the problem solving attitude so that a employee can solve
the problem as an as possible.

On a scale of 1 - 5 please rate your fluency in spoken
English

4