Subject: Tech Support Candidate - ajay mehrotra
From: ajay mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 11:59:01 -0400

Tech Support
Test

Name

ajay
mehrotra

E-mail

[email-masked]

Phone Number

(+91) 9999657535

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

South Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

saburi global services

Sr Solution Engnieer

na

28000

Previous Employer 1

global call source

it manager

dec31
2012

22000

Previous Employer 2

perfexa solution

sr technical
support

june 2008

12000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Please press Windows Key along with Letter R

A new window will open

Punch in keyword Inetcpl.cpl

A new window will open

You will see different tab Like General , Security and advance

Click on Content > Select SSl State >Click on ok

Now Click on Advance > Click on Reset > Click on Reset

Now try to reopen www.ndtv.com

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth Speaker

Turn on bluetooth option to On and make sure it visible to other device

Now search for new device that is listed on bluetooth devices and once see you
new bluetooth device click on the device and click on connect

Continue playing the music

What according to you makes you a
good candidate for customer service or technical support job?

I am being working with Saburi Global Services as Sr Solution
Engineer. In the past got many customer  who are above 80. I can guide the
customer in very easy manner by giving example and helping them over the call.
Also we have to listen to customer exactly which screen is visible to him or her
and Guide him. Make the customer comfortable by clamming down using different
way like appreciating him or her over the call

On a scale of 1 - 5
please rate your fluency in spoken English

3