Subject: Arabic Language Test - Mohsin Khan
From: Mohsin Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 11:13:00 -0400

Foreign Language
Screening Test

Name

Mohsin
Khan    /  (91) 7351187864    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Ans: I will tell the truth to
the customer and apologize for the mistake. I will place a new order for him
with the correct address and follow the sop of the company.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

Ans: My name is Mohsin Khan, I'm 28 year's old. I
was born and raised in Aligarh.

I've been living in gurgaon for 3 years. I have a bachelor degree in computer
science.

I do have an experience of 4 years in customer service. Lastly, I worked at
kochartech as senior technical service executive. I left the organization in
march because the process got rampdown due to Covid-19.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Ans: 'iina jayizat khidmat aleumla' aljayidat alty
'ahsil ealayha hi tahwil aljawdat walqarar.

wafi khidmat aleumla' alraayieat , nusaeid aleamyl , wanufir hlwlana 'iidafiatan
wkhsmana min altariq almasdud.

hataa yurdi aleamyl.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

Ans: 'ana mutahamis. alqiam bi'ashya' jadidat
biaihtimam.

'ana muazaf yaemal bijid. aleamal bikuli 'iikhlas wa'amana.

'ana marn , yumkinuni aleamal taht 'ayi waqt.

'uhib khidmat aleumla' li'anani mutahamis jdana liemali. 'ana haqana 'uhiba
khidmat aleumla'.

'ana shakhs muajah nahw alhadaf.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

Ans: dhahabat liziarat 'uwtara
khanid. 'iinaha madinat jamilat jadana. kan bardana wmmteana.

kan hunak aledyd min aljibal almughtat bialthluj. yati alnaas liziarat hunak
kthyrana. makan eazim li'awqatihim.

hnak thulaj fi kli makanin. ealaa al'ashjar waealaa al'ustuh waealaa altariq
waealaa alsiyaarat.

ybdw altaqs jamilaan fi alsabahi. 'asafir hunak bialhafilat alaliat wayusafir
alnaas aydana bisayaarat 'ajrat.

'uwtarantushal mawjud fi alhnd. yaeish huna almazid min alnnas min
alhind.