Subject: Tech Support Candidate - J RETHAM
From: J RETHAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:50:31 -0400

Tech Support
Test

Name

J
RETHAM

E-mail

[email-masked]

Phone Number

(91) 8169539772

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mumbai but I will reallocate to
Noida

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Doxper

Technical Support Excautive and customer Success

September

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) First
we have to ask friends and other person the NDTV.com Server is working or
not.

2) Second if the server is working then we have to check the google chrome or
search engine is updated or not in our devices.

3) if the Google chrome Search or other search engine is updated then we have to
check the drivers of computer .

4) After updating all the drivers in Devices then restart the Device Definitely
works.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) First unlock your phone .

2) Then go to settings of your device and click on Bluetooth and on and Turn on
Bluetooth Speaker.

3) After turning on the Bluetooth in mobile and speakers and pair or connect
with name of speaker name.

What according to you makes you a
good candidate for customer service or technical support job?

1) lets talk about key skills in these profile communications
skills and having deep knowledge in technical skills which organization needs
form a technical support employee .

2) problem solving skills which we can solve the issues faced by customer within
minimum time.

On a scale of 1 - 5 please rate your fluency in spoken
English

4