Subject: Tech Support Candidate - Anjali Sinha
From: Anjali Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:37:05 -0400

Tech Support
Test

Name

Anjali
Sinha

E-mail

[email-masked]

Phone Number

(+91) 7355144210

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sec 15

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio
Excel

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CTS

SPE

21/10/2020

31k

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly,
will make sure that the server is up for the website. If yes, will ask the
customer if he could run other websites properly or not. If every thing runs
good and the issue is only regarding this website will ask the customer to
follow the basic troubleshooting, if the error is fixed for timebeing then will
go to the root cause of the problem and will raise a ticket to solve it
accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly I'll switch on the bluetooth for the
phone and then will pair in the speaker with the phone. Once connected the
speaker will give the confirmation message that it has been
connected.

What according to you makes you a good candidate
for customer service or technical support job?

A better
interaction with the customer, understanding customer's issue promptly and
trying to respond to it ASAP.

On a scale of 1 - 5 please rate your
fluency in spoken English

4