Subject: Tech Support Candidate - SOMI MISHRA
From: SOMI MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:23:04 -0400

Tech Support
Test

Name

SOMI
MISHRA

E-mail

[email-masked]

Phone Number

(91) 7827768332

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
Wired technology

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1. Find out what exactly is the problem?

Step 2. Gather more details, eliminate variables.

Step 3. Reproduce the problem, develop hypothesis

of root cause.

Step 4. Attempt a fix based on findings.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth.

2.  Pair a Bluetooth accessory.

3.  Connect them

What according to you makes you a good candidate
for customer service or technical support job?

I have
a descent personality which is mandatory for the role of customer support. I
can make customer  comfortable for the proper sharing of information. I believe
in brushing up skills time to time.

On a scale of 1 - 5
please rate your fluency in spoken English

4