Subject: Tech Support Candidate - Ashish Sabharwal
From: Ashish Sabharwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 10:22:41 -0400

Tech Support
Test

Name

Ashish
Sabharwal

E-mail

[email-masked]

Phone Number

(+91) 9971606408

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi dwarka

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio
Outlook

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IBM India

Senior practitioner

NA

27000

Previous
Employer 1

Concentrix Daksh

Practitioner

4 oct
2020

13000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
we will ask user to clear cache cookies of browser and turn off pop up
blocker.

Then ask to switch the browser

Then ask to check with your colleagues if they are facing the same issue or not.
If not then we will assign ticket to our 2nd level team

If user's colleagues are alao facing rhe same issue, then we will inform our
supervisor, resolver team and incident management team who coordinating with
every team.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all open the bluetooth of speaker and
phone

Then on phone we search for the bluetooth of speaker.

Then it will ask to pair

After that it will get connected.

What according to
you makes you a good candidate for customer service or technical support
job?

According me customer will be happy only when, what we are
doing to fix their. We should inform them step by step so that the issue should
not persist again

On a scale of 1 - 5 please rate your
fluency in spoken English

3