Subject: Re: LSM Joining Case Test - Shilpa Sharma
From: Shilpa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 09:02:45 -0400

LSM Joining Case
Test

Name

Shilpa
Sharma

E-mail

[email-masked]

Phone Number

(91) 08968920686

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The reason
for selecting this blurb is that we need to make the connect with the customer
which is foremost and empathise that they are waiting for the tickets but there
is a delay for it. As it is something which is handled by other ticket master so
we cannot confirm the exact time frame that when will they receive the tickets
however the priority of every customer is important and they should receive the
ticket before the concert, and then we can politely refer to the ticket master
if they still want to confirm the status of the ticket arriving time. It is very
much important to make a connect with the customer so that the chat does not
looks like robotic and we should understand the true need of the
customer.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

for making your customer services good you should make the
direct Contact with the customer and empathise with them by understanding the
true need of what they are looking for and addressing it correctly. Do not make
false promises

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