Subject: Tech Support Candidate - Kapil Dheer
From: Kapil Dheer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 08:06:47 -0400

Tech Support
Test

Name

Kapil
Dheer

E-mail

[email-masked]

Phone Number

(+91) 9999792452

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Pahar Ganj

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Motherson Sumi Systems

Deputy Manager

working

32458

Previous Employer 1

Ashok Manuf. Co.

Sr.
Executive

July 2017

27500

Previous Employer 2

Self Business

Self
Business

April 2013

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. I will check some other
site like google.com....to check if its problem with ndtv.com or the internet in
general.

2. I will pingtest to check connection issues, ping time, packet drops etc.

3. If general sites like google.com are unreachable & ping test fails, I
will check internet connectivity.

4. In case wired LAN, check if the plug is properly plugged in.

5. In case wifi, check ndtv.com connectivity on other devices like connected
phones.

6. In case issues sustain, check the modem if it has working incoming
connections via the display lights on device.

7. Finally check with service provider for possible issues.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on bluetooth on phone & make the phone discoverable
by making phone visible to other devices via bluetooth settings.

2. Power on the bluetooth speaker & switch to the pairing mode. Refer
speakers documentation for pairing procedures.

3. Keep the speaker's bluetooth button pressed until visible on phone. In case
the method is different, follow the procedure as per speaker manual.

4. Select the speaker identifier on phone & put in the device passcode
needed for the procedure. Same must be available on speaker body and/or speaker
documentation.

What according to you makes you a good candidate
for customer service or technical support job?

1. A
customer service person definitely has to be a good listener.

2. Firstly, he has to hear about the problem description from the customer.

3. After the customer is done with his briefing, he should ask missing
information & record down all the data.

4. The Service/ Support person has to constantly upgrade his skills &
understanding of the product lineup & the troubleshooting
measures.

On a scale of 1 - 5 please rate your fluency in spoken
English

5