Subject: Tech Support Candidate - Sumit Raj
From: Sumit Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 08:03:57 -0400

Tech Support
Test

Name

Sumit
Raj

E-mail

[email-masked]

Phone Number

(+91) 8409822885

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi nagar, new delhi
110092

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Server

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

L2

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check the internet connection, if it
is connected properly the i will check the internet speed, if speed is also good
then i will clear cache and cookies of browser or try to open that very link
from different browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
speaker, put it in discoverable mode then search it from your phone and request
pairing and then connect.

What according to you makes you a
good candidate for customer service or technical support job?

Technical knowledge and communication

On a
scale of 1 - 5 please rate your fluency in spoken English

3