Subject: Tech Support Candidate - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 08:01:27 -0400

Tech Support
Test

Name

Ashutosh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7397057520

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Chennai

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

Associate technical support

19000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
for active internet connection- if my wifi or ethernet cable is well connected
to the computer.

2. Open the link in incognito mode if using google

3. Clearing the cache in the browser settings

4. Check with all installed browsers in the computer

5.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the device and bluetooth option in your
smart phone

Devices with bluetooth activity automatically pops up in your device , you can
connect it by simply selecting the speaker name and connecting to it

Or we can go to settings>bluetooth>available bluetooth devices> select
the required one.

What according to you makes you a
good candidate for customer service or technical support job?

A candidate who understands customers queries,actively listens
to it and resolves the issue in low time. Also further assist the customer with
benefits offered from the company for their benefits.

On a scale of 1 - 5
please rate your fluency in spoken English

5