Subject: Tech Support Candidate - Aman Khanna
From: Aman Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 07:10:22 -0400

Tech Support
Test

Name

Aman
Khanna

E-mail

[email-masked]

Phone Number

(+91) 9958007069

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Subhash Nagar

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

WSPL

Sap Basis Consultant

21.10.2020

25k

Previous Employer 1

RBS group of Services

Officer

21.09.2014

26k

Previous Employer 2

AON Hewitt

Team
Member

15.05.2012

19k

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, I will ask what is an exact error
message he or she is facing while trying to connect to www.ndtv.com and which
operating system and browser the client is using to access (www.ndtv.com)
website.

Based on getting information from the client the issue will be resolved step by
step.

First step to check whether an Internet is connected or not, For that I will
educate client to use ping command if it is a Window based operating system to
check network connectiivity.

If it is showing RTO then it will be a network based error, else it could be any
other issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1. Bluetooth speaker will be switched
on

Step 2. Mobile phone bluetooth should be switched on.

Step 3. start scan the availability of bluetooth devices nearby my mobile
phone.

Step 4. if is under available devices then select it and connect it on the
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I have
working experiences in communicating international clients and i have listening
and learning skills.

I can use my ability and understand their way of expressing things professional
because of my work experiences.

On a scale of 1 - 5 please rate your
fluency in spoken English

4