Subject: Tech Support Candidate - Dwigvijay Mishra
From: Dwigvijay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 07:04:51 -0400

Tech Support
Test

Name

Dwigvijay
Mishra

E-mail

[email-masked]

Phone Number

(122051) 9082673550

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Reliance

L3

10th may

20000

Previous
Employer 1

Cms

L2

10dec

15000

Previous Employer 2

Orient

L2

10feb

12000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Yes

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Yes

What according to you makes you a
good candidate for customer service or technical support job?

Good

On a scale of 1 - 5 please rate your
fluency in spoken English

5