Subject: Tech Support Candidate - kshiti sakhuja
From: kshiti sakhuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 07:00:50 -0400

Tech Support
Test

Name

kshiti
sakhuja

E-mail

[email-masked]

Phone Number

(91) 9870954294

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 27, Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Incident
Management

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Analyst

NA

2.5

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
the web address again.

2. Delete all the cookies

3. Try to change proxy settings

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on bluetooth of phone.

2. Turn on bluetooth of Speaker.

3. Go to bluetooth setting in phone.

4. Make sure option of show all available devices is on.

5. Pair with the speaker name visible on the screen.

6. you are good to connect

What according to you makes you a good candidate
for customer service or technical support job?

1.One
should be polite in behaviour

2.Should have good listening skills

3.Should have problem solving skills

4.Having patience is very important

5.Thankful nature is must

6.Good communication skills

7.Confident

8.Enthusiasm

On a scale of 1 - 5 please rate your fluency in spoken
English

5