Subject: Tech Support Candidate - Shiv Kumar Singh
From: Shiv Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 06:54:37 -0400

Tech Support
Test

Name

Shiv Kumar
Singh

E-mail

[email-masked]

Phone Number

(91) 8317008304

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Lucknow

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dell

Sr Associate

July 2016

40000

Previous
Employer 1

Convergys India services

Associate

Feb
2014

28000

Previous Employer 2

Wipro

Associate

Apr
2012

21000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check error code/message

Check connectivity with ISP

Check availability of other websites on the browser

Check website compatibility

Check security and certificate

Check site blocked or not

If no go

Try alternate browser

Try other device for access.

And so on

Till the problem  isolation is done .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power on the Bluetooth device/speaker

Turn on Bluetooth service on mobile

Scan for available device

Tap on the device name to connect

What according to
you makes you a good candidate for customer service or technical support
job?

My ability to understand the problem  empathise with the
customer and my knowledge to provide accurate resolution to the valued customer

On a scale of 1 - 5 please rate your fluency in spoken
English

4