Subject: Tech Support Candidate - Vinod Kumar Yadav
From: Vinod Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 06:46:49 -0400

Tech Support
Test

Name

Vinod Kumar
Yadav

E-mail

[email-masked]

Phone Number

(001) 9990173266

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi -110036

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GNR Management services

Team Leader

21 March
2020

45K

Previous Employer 1

STLC worldwide
services

Team Leader

7 Aug 1019

42K

Previous
Employer 2

Quatrro Global services

Solution Engineer

10 Oct
2011

21K

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Try to reset the browser

2. Try to open on other browser

3. Restart the computer and Check the internet connectivity if computer is
connected to internet and got the internet access

4. Check ip address - valid/invalid

5. If valid then try ping a website

6. If ping is successful then run command to flush dns

7. If still does not work then try to use the global DNS or Google dns

8. If IP is invalid then Perform- IP release and renew

9. If still invalid IP then check the service DHCP client- turn it on

10. If all steps do not work then use run Winsock reset command and restart the
computer

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the bluetooth on speaker and make in
discoverable

2. AlloSelect Start > type Bluetooth > select Bluetooth settings from the
list.

3. Turn on Bluetooth > select the device > Pair.

4.Follow any instructions if appear.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication skills and passion of troubleshooting and customer service make me
the the right candidate for customer service

On a scale of 1 - 5
please rate your fluency in spoken English

5