Subject: Re: LSM Joining Case Test - Kajal Balmiki
From: Kajal Balmiki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 06:18:19 -0400

LSM Joining Case
Test

Name

Kajal
Balmiki

E-mail

[email-masked]

Phone Number

(91) 9368274618

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I've
selected blurb number 1 because i feel it is the right format to address a
client.First of all we greet the client in a good way as it is done in the given
blurb secondly we address them about the issue that what is the scenario
exactly..nd then providing them more information or asking for
information..lastly reassuring that the issue would be solved so that the
customer is satisfied and stays updated.

Additional point we can add are the proper information of the tickets dates nd
informing them that we investigated or had meeting with the relevant department
or authorities.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is something not beyond
customers imaginations. Customer gets his kind of service which is expected from
an organisation, but customer had something more in his or her mind in terms of
getting service. Good service is something which displays a normal act of
work

While great customer service is something going beyond customers imaginations.
Going an extra mile and getting that “ Wow “ factor inside the customer.
It's an act which makes a customer maze.

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