Subject: Tech Support Candidate - Rahul Bisht
From: Rahul Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 05:57:40 -0400

Tech Support
Test

Name

Rahul
Bisht

E-mail

[email-masked]

Phone Number

(91) 7503910473

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi University north
campus

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Linux
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Savantis

Technical
Associate

27th jan 2018

15k

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check the network connection if
there is a cable problem or not.

Second if there is no problem with the cable then go to command prompt and use
the ping command to check the network.

If its still not working then go to the control pannel and then connection
option and then try to disabling the network and then enabling it.

Or restart the router.

If its still not working then restart the machine.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to the
setting

Open bluetooth option

Search for devices acailable

Open speaker bluetooth mode

Then search for the speaker blutooth device

Connect it by using the password of the speaker. Sometimes written on the back
side of the speaker.

Enjoy the music

What according to you makes you a
good candidate for customer service or technical support job?

As i am a good listener and a good problem resolver. I have
solutions for all the problems.

On a scale of 1 - 5 please rate your
fluency in spoken English

4