Subject: Tech Support Candidate - Rahul Budgujar
From: Rahul Budgujar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 05:53:21 -0400

Tech Support
Test

Name

Rahul
Budgujar

E-mail

[email-masked]

Phone Number

(+91) 9871501849

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
troubleshooting

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT SERVICES PVT. LTD.

IT ENGINEER CONSULTANT

CURRENTLY
WORKING

22888

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. First I will check whether
the problem in browser or another.

2. I will open link in different browsers like chrome, internet explorer,
firefox.

3. If link will not work on any browser then I will clear history and select
clear History of all time .

4. then it will work.

5. If after link start not working then it will definitely link (www.ndtv.com)
issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from top of screen.

2. open Bluetooth.

3. pair new device.

4. If don't , check in available devices or click on the bluetooth speaker.

5. Tap the name and click on pair to pair with device.

6. Follow on screen instructions .

7. Pair complete.

What according to you makes you a
good candidate for customer service or technical support job?

If I talk about my keys and job experience I have experience
in technical support , communication skills, problem solving and complete work
in time.

I have experience in Asset manage .

On a scale of 1 - 5
please rate your fluency in spoken English

4