Subject: Tech Support Candidate - Gaurav Kapoor
From: Gaurav Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 05:44:34 -0400

Tech Support
Test

Name

Gaurav
Kapoor

E-mail

[email-masked]

Phone Number

(91) 7217620212

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

krishna nagar east
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

na

na

na

na

Previous
Employer 2

teleperformance

process associate

23 jul
2020

17000

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. many basic problems can be solved simply by
restarting the device.

2. make sure the internet connection works by seaching google and make sure it
shows seach results.

3. if nott check website is down for everybody or just my system

4.run step by step diagnostic

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. go to
settings

2. tap the bluetooth option

3. turn on bluetooth

4. a list of available device will appear

5. make sure speaker are turned on and bluetooth is discoverable

6. select the device on phone it will connect the speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

since childhood to growing adult i have always
been engaged with using technology and gadgets i know very well how to
troubleshoot any problem , i possess good amount of knowledge and skills as well
as experience to proof myself a good candidate for this job

On a
scale of 1 - 5 please rate your fluency in spoken English

4