Subject: Tech Support Candidate - Prashant Kumar Maurya
From: Prashant Kumar Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:58:40 -0400

Tech Support
Test

Name

Prashant
Kumar Maurya

E-mail

[email-masked]

Phone Number

(91) 8882181661

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Troubleshooting

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Customer Support Executive

NA

13171

Previous
Employer 1

Vayam Info Solution Pvt Limited

Technical Support
Engineer

28- Feb-2019

11000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If facing issue in particular single website on
www.ndtv.com means their issue is server down which are not possible to correct
our side if internet connectivity as well as internet speed is better.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Click on our Computer System on Setting after
then click on Bluetooth and other devices after then Bluetooth ON in your System
as well as Mobile phone both then search them after then connect
them.

What according to you makes you a good candidate
for customer service or technical support job?

In our
according good candidate for customer service or technical support job which are
very polite, understand their issue, listening power, lot of Technical
Knowledge, Soft Voice, Smart Work are complete asap.

On a scale of 1 - 5
please rate your fluency in spoken English

3