Subject: Tech Support Candidate - Bhart Bhushan Mishra
From: Bhart Bhushan Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:52:01 -0400

Tech Support
Test

Name

Bhart
Bhushan Mishra

E-mail

[email-masked]

Phone Number

(+91) 8808690089

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector -56 Noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking -
basic
Hardware - Basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pinetree Incorporation

Network Administrator

30000

Previous Employer 1

Etsoft Technologies

Desktop
Engineer

20000

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If get an error, open a website on your browser
then follow these steps:-

1:- Restart my device.

2:- Make sure the internet connection work.

3:- Check if the Website is Down for Everybody or

Just Me. To check this follow these steps:-

(a) Open your preferred browser, and visita

website checker page, such as "Down for

Everyone or Just Me".

(b) On the site, type in the website address you're

having problems reaching, then then push

Enter or Return.

(c) Look at the result from the site, to determine

if the site is down.

4:-  Clear the cookies, and Etc.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

The
following steps to connect a bluetooth speaker to your mobile phone :-

1:- Go to setting.

2:- Tap the bluetooth option.

3:- Turn on bluetooth.

4:- A list of available devices will appears.

5:- If your speaker is not listed, press the button on

your speaker that makes it discoverable.

6:- On your mobile select your speaker and that's it,

you are connected.

What according to you makes you a
good candidate for customer service or technical support job?

" According to me, I've been fascinated by technology all my
life, and I also love working with people. I want to use my technical know-how
to directly solve issues customers are having. I want to be the person that
makes life easier and more enjoyable for folks who've run into a
problem."

On a scale of 1 - 5 please rate your fluency in spoken
English

3