Subject: Tech Support Candidate - Gulfam Khan
From: Gulfam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:41:58 -0400

Tech Support
Test

Name

Gulfam
Khan

E-mail

[email-masked]

Phone Number

(+91) 9870260727

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka mor Delhi (Ready to
ready to relocate)

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Customer
support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ocewen Financial

Process Associate

March
2012

18000

Previous Employer 1

Interglobe
Technologies

Sr Travel consultant

Dec 2013

21000

Previous Employer 2

Convergys

Sr Customer
support Associate

Nov 2016

23500 + 8000
Incentive

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First, I will check the
website (Spelling) Or I will type it in Google, and if that did not work then I
will check my internet and try to open some other websites such as "Youtube.com,
Or "Facebook.com" and if that works then I will try to switch to a different
browser and then try to open "ndtv.com" and I think that will work if not then I
will go for another troubleshooting steps such as -

Restart the computer

Make Sure the Internet Connection Works

Check if the Website is Down for Everybody or Just Me

Try on another device such as mobile, Laptop

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First, open the Bluetooth speaker.

Then from the mobile phone go for notification by scrolling down from then I
will switch on the Bluetooth option and connect to the Bluetooth speaker and
once it is connected I will start playing the song from my mobile through the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have
more than 5 years of exp in customer service / sales-marketing. Completed
training for AWS Solutions Architect - Associate Level /AWS Technical
Essentials. I have got trained on Amazon web services solution architect (AWS)
and worked on AWS resources, I'm handling customer queries or the complaint for
a long time,  and I think I'm capable enough to handle this
position.

On a scale of 1 - 5 please rate your fluency in spoken
English

4