Subject: Tech Support Candidate - Shashank Rana
From: Shashank Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:41:19 -0400

Tech Support
Test

Name

Shashank
Rana

E-mail

[email-masked]

Phone Number

(+91) 8602799931

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 137

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HFCL

Project engineer

Today

26528

Previous
Employer 1

Ienergizer

Customer care executive

7th Aug 2018

Previous Employer 2

Na

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I will check the error code or error message and will check if it shows anny
error regarding to a certain issue. After that, I will check the internet
connectivity.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all, I will turn Bluetooth speaker in
discoverable mode. After that, I m going to open Bluetooth settings in my phone
and will try to find my speaker in my Bluetooth list. After that I m going to
connect it by clicking on the speaker name in the Bluetooth list on my
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
with talking to people and helping them.

On a scale of 1 - 5
please rate your fluency in spoken English

4