Subject: Tech Support Candidate - Mohd Iqbal
From: Mohd Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:33:45 -0400

Tech Support
Test

Name

Mohd
Iqbal

E-mail

[email-masked]

Phone Number

(0) 8604218391

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar, New Delhi
(Near Sector 1 Noida)

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Afore Technical Services Pvt.
Ltd

Technical Support Executive

10-Aug-2020

19200/Month

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Resolution 1:- Firstly I will try to follow basic
network & browser troubleshooting to resolve this issues if issue will not
resolved then we will try resolution 2.

Resolution 2:- Identity error or error number if any like 403, 404 and many
more.

We will try to fix these type error if error are related to system or
browsers.

Resolution 3:- We will check proxy setting in browser to fix site access problem
because sometimes it happen due to proxy enabled on browsers.

Also there are number of resolution step to fix site access problem on
browsers.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step1: Switch on Bluetooth on both device.

Step 2: Search Speaker Bluetooth name on mobile device Bluetooth option .

Step 3: Select speaker name & click on Pair connect.

Step 4: Click YES/OK on prompt option

then we will get notification prompt that device is paired & connected.

What according to you makes you a good candidate
for customer service or technical support job?

As a
Customer service/Technical Support job,

Candidate should have these basic skill mentioned below:-

Leadership skills Even in entry-level positions

Teamwork skills

Communication and Interpersonal Skills

Analytical Skills

Dependability and a Strong Work Ethic

Maturity and a Professional Attitude

Adaptability and Flexibility

On a scale of 1 - 5 please rate your fluency in spoken
English

4