Subject: Tech Support Candidate - Anshu sharvan jha Anahu jha
From: Anshu sharvan jha Anahu jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:26:38 -0400

Tech Support
Test

Name

Anshu
sharvan jha Anahu jha

E-mail

[email-masked]

Phone Number

(91) 9625125669

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Palam

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
Vpn connection,firewall, maintain
active directory directory service

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ilog solutions India Pvt Ltd

Technical helpdesk support
engineer

15 june 2020

15104

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i check. Which type of error this.
If the error comes. This site can't be reached

Step 1. The device is connected with internet or lan if  internet is working

Step 2 Change DNS settings and ip settings

Satep 3. Check Google chrome setting and fix the issue

Step 4.Restart system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1. start a bluetooth device

Step 2. Open Bluetooth on our mobile

Step 3.  connect the Bluetooth. When they Bluetooth and mobile paired .

Step 4. Then play whatever we want

What according to you makes you a good candidate
for customer service or technical support job?

Whenever
i talk to customer every time i took normal tune.

first I know what is exactly customer problem realated technical problem.

I solved there problem on time.

Alao i told the why this problem came.

On a scale of 1 - 5 please rate your fluency in spoken
English

3