Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:19:09 -0400

Foreign Language
Screening Test

Name

Irfan Ali
/  (91) 7992135660    / [email-masked]

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

First things first. Let me
clarify the 30 minutes delivery guarantee condition. Any pizza outlet has a
maximum liability of only Rs. 500 and that is why even if you get your pizza
after 30 minutes, you can only claim for a discount of 500 bucks and not the
entire amount.

Secondly, the 30 minutes delivery guarantee works on orders having 3 oven baked
items only. More than 3 items will qualify as bulk order and the delivery
guarantee won't apply on it.

So before you order your pizza next time, make sure that the above points are
followed. Now steps till here are only to get the basics right.

Next comes the actual process to get your free pizza. For this, I will describe
one of the several instances when I was able to get a free pizza for late
delivery.

My office is located in Gurgaon and usually there is a lot of traffic in the
area. We made sure that the order was placed during rush hours when there is
lots of traffic on road as well as in the outlet. Guessing this can only be done
through experience and your knowledge about the area. Usually every outlet has a
peak time when there is a lot of rush inside. It's always better to place your
order at that moment. Next, we made sure that we were present at the entry Gate
of our office 2 minutes before the delivery time. The delivery boy arrived 2
minutes late. I immediately claimed for a free pizza. His usual response was
that there was a lot of traffic and he tried calling me before. This was enough
for us to prove his false claims as we were standing right there at the entry
point 2 minutes before the delivery time. With several such claims from both the
sides, we finally resorted to talking to the outlet manager. After a minute of
discussion with him, when the manager had accepted defeat, he tried to use his
last weapon of sympathy, claiming that the delivery boy was late only by 2
minutes and I should rather forgive them this time. This was the moment I was
waiting for all this while and I left no time in replying back by saying that if
they cannot deliver in 30 minutes, it's better to remove the entire marketing
stint from their website. Sometimes taking the name of a competitor pizza outlet
also works. With this, I finally claimed my victory over them and received 3
pizzas from a well known pizza brand for just 300 bucks (after a discount of Rs
500).

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Rarely,
but occasionally, while working with a student on a personal essay, I can’t
help but wince. It’s a concerned, gut response to the student taking an
unnecessary and unwise risk. The most ready example I recall is the day that one
of my students spent an entire paragraph discussing a suicide attempt. And this
student was no dummy—in fact, held a 3.9 GPA. What I’m sure happened was
that the student misconstrued the context for the personal essay and interpreted
it almost as a confessional opportunity. I’ve witnessed other students use the
personal statement to stumble sloppily through discussions of the death of a
pet, a protest rally that turned into a small riot, a bad case of lactose
intolerance, a religious conversion, and ten years away from school “bumming
around with a rock band.”

Writers who do this are often focusing on one small part of their application
(such as a poor semester of grades) or something they view as so self-defining
(such as a political cause) that they feel almost obliged to discuss the topic.
But despite the writer’s personal agenda, audience and context are key here,
with the astute writer only taking chances when the risk is clearly worth it. At
the same time, as the following discussion makes clear, there are times when the
uniqueness of your experience is indeed worth showcasing.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

Conceptually, the main difference between providing
“good” customer service and delivering “great” customer service is that,
in the former, you are probably only barely keeping your customers satisfied;
while in the latter, you are not only keeping them satisfied – you are also
keeping them loyal! This is a very important distinction – and one that many
services providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of
its personal “ambassadors” – have been working very hard to keep your
customers happy.

While you may think that the sum of these activities, in and of itself,
represents “superior” customer service on behalf of you and the company,
some of your customers may think otherwise

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

When
you're interviewing for a job, you need to be prepared for all kinds of
interview questions, from the standard ("Where do you see yourself in five
years?") to the downright wacky ("Why is a tennis ball fuzzy?"). But since you
don't have an endless amount of time to prepare, it makes sense to focus the
bulk of your preparation time on the questions you're most likely to get.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

There is an old proverb that says ‘Early to bed and early to
rise makes a man healthy, wealthy and wise. I am in the habit of getting up
early in the morning and have formed the habit of walking long morning walks in
the past two years.

It is a light Precise and best for physical fitness. The morning air which is
fresh and pure is beneficial for the lungs. The early rays of the rising Sun are
good for healthy skin. ‘Health is Wealth’ and Doctors also recommend morning
walk to their patients for gaining sound health and freshness of energy. At a
distance of about one kilometer from my house there is a big park. Along with my
neighbourhood friend I cover the distance. We jog in winters and walk’ easily
in summers. Walking through the city in the early hours of the morning one gets
to see a totally different view ones nature place. Agra at 6 p.m. is entirely
different from the Agra at 10 a.m., 2 p.m. or 8 p.m.I go for morning walk to
Paliwal Park which is situated in the heart of the city. It is about 2-5 km from
my house to reach there. I have to cross through a lot of markets, bazaars and
shopping complexes at the normal hour of the day it would take a person even on
a two wheeler atleast 20 minutes or even more to reach there. At 6.30 a.m. there
is a quietness prevailing the entire area. Two or more street dogs can be seen
near the garbage heaps looking for crumbs thrown by the people the night before.
One or two auto rickshaws can be seen flying on the road. It seems people
travelling by rail or bus have moved out early from there houses to catch their
transport well in time.Near a crossing, I was lucky to escape colliding with a
car moving at break neck speed. I was moving at the side of the road but since
it was foggy and the car was at high speed, the driver missed seeing the cow
crossing the road to save collision; he swerved the car to his left and missed
hitting me by a few inches. I yelled a few mouthful of obscenities at him and at
the same time thanked God that I was safe. The park was just around 100 metres
and I could hear the chirping of the birds, parrots and pigeons were flying from
one branch of a tree to another. Amidst the sheet of thin white fog the
colourful flowers in the park gave a solace to the heart and were a feast to the
eyes. The fragrance of the sweet smelling flowers filled my mind with a
freshness which cannot be compared to anything in the world. The park was filled
with people of various age groups. The cold winter had not prevented these
health conscious individuals to stay back in their cozy beds and to put off
going for the morning walk the most important nutrient for the healthy body. The
pure fresh air of the morning devoid of the poisonous gases inhaled by the
innumerable vehicles running to and fro in the city streets gives a boost to the
body to battle the days hectic schedule. Words are insufficient to describe the
feelings one to must go for a morning walk to experience the great
feeling.