Subject: Tech Support Candidate - Vaibhav Tare
From: Vaibhav Tare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 04:06:34 -0400

Tech Support
Test

Name

Vaibhav
Tare

E-mail

[email-masked]

Phone Number

(440034) 9588425733

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nagpur

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Technical support engineer gps

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nuevas technologies

Technical support
engineer

13000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check browsing speed by any trusted
internet speed tester example ockla.if speed is good or moderate I will wait for
some time.even if it's not worked then, let's figure out where the problem
is

1) The problem only happens with certain websites.?

Then, Try clearing Browser cookies and cache.

2)The website loads but doesn't work properly.

3) The problem only happens on a secure http website?

4) problem happens on particular browser? Or all other browsers

5) other manufacturing problem e.g fibre cable Discconect

With little work we can narrow down cause of problem

1-open a new tab and check to see if I can load another website like google.com

:If I can open another site skip down the problem only happen with particular
website.

:if i cant open another website, continue on next step

2-lauch another Browser like Internet Explorer and try to open that site I have
problem with.

:if site open open in this Browser, see the problem happen in previous Browser
which haven been used.

:if site doesn't open in both Browser Or any other Browser, then I will check
why problem happen in all Browser.

This are initial step for check why I got error,in details analysis in settings
we can figure out and sloved problem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-swipe
down from top of screen

2-touch and hold the Bluetooth

............... Or.............

Also can enable that opetion by go setting

3-Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4-Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

Hello
good morning. Currantly working as technical support Engineer in vehicle
tracking system. For Nagpur location. I have provide technical assistant to
client associate with my company.i have good command over verbal communication
in English language in read, write, speak and i have some IT support knowledge
as well. It will be great opportunity for me to associate with your
organization. Thank you. Have a graet day🙂

On a scale of 1 - 5 please rate your fluency in spoken
English

3