Subject: Tech Support Candidate - Jennifer Sonowal
From: Jennifer Sonowal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:38:23 -0400

Tech Support
Test

Name

Jennifer
Sonowal

E-mail

[email-masked]

Phone Number

(91) 9599612726

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I don't
have experience or skills for Technical Support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienerhizer

Customer
service executive

10/7/2020

31000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

At first i will check if there's any typo error
done by my end after that i will try to use  different browser cause sometimes
it network issue if still the problem persists i will try clear the browsing
history and try again.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

At first we
have to click on the bluetooth options over there we will see a sliding options
for on &off , we will slide the bar to the option"ON" and after that  we
will check the name  of the bluetooth speaker from the list that will be
appearing after we activate the bluetooth option and try to connect with the
relevant device .

What according to you makes you a
good candidate for customer service or technical support job?

As i had worked with an (international) US bank ,i have
provided my customers the premium service desired by them and the solution
appropriately   that they were searching for.

On a scale of 1 - 5
please rate your fluency in spoken English

5