Subject: Tech Support Candidate - Om Radhe
From: Om Radhe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:30:45 -0400

Tech Support
Test

Name

Om
Radhe

E-mail

[email-masked]

Phone Number

(+91) 7001889913

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gangtok, Sikkim

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SRM University Sikkim

Lab Assistant

17200

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check network connection, If
network is working fine then I will check in other way to open the website i.e.
I will search with the name in google search engine like NDTV then it will show
me all the NDTV websites then i will select www.ndtv.com from the
list.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I will turn on the bluetooth speaker and
check the device name, then I will turn on blueetooth in my mobile phone and
then I will check for the device name of speaker. Once I get the device name of
speaker I will pair with the device and it will get connected.

What
according to you makes you a good candidate for customer service or technical
support job?

According to me candidate should have patience to
understand the problem of customer and immediate response should be there. Have
to talk politely, should not be harsh. Have to do your level best to resolve the
problem. If then also you are unable to resolve the problem you have to ask help
with our senior.

On a scale of 1 - 5 please rate your
fluency in spoken English

3