Subject: Tech Support Candidate - Archana Singh
From: Archana Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:24:56 -0400

Tech Support
Test

Name

Archana
Singh

E-mail

[email-masked]

Phone Number

(+91) 8299027432

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sonbhadra, Uttar
Pradesh

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
MS Office suits, C
language

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Hindalco Industries
Ltd

Graduate Apprentice Trainee

13.03.2020

9000

Previous Employer 2

Tech mahindra

Associate

28.02.2019

12000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Please
check your internet connectivity.

2. Check the browser privacy if in case particular site is blocked.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn ON the bluetooth speaker and mobile
phone bluetooth.

2. Search your bluetooth speaker device name on your mobile phone.

3. When device name shows click device for pairing.

4. Dialogue box appears click OK.

5. Now bluetooth speaker connected with your mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I decided to go into Technical support because I
have been fascinated about technology all my life, and I also love working with
people. I want to use my Technical know how to directly solve issues customers
are having . I want to be the person that makes life easier and more enjoyable
for folks who've run into a problem.

On a scale of 1 - 5
please rate your fluency in spoken English

4