Subject: Arabic Language Test - Basheer Afzal
From: Basheer Afzal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:18:25 -0400

Foreign Language
Screening Test

Name

Basheer
Afzal    /  (+91) 9015334532    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I am really sorry to inform you
that I have mistakenly sent the order to a wrong address. I can understand your
frustrations and I do understand the value of your time. Since it's a busy day
today and there are are always room for human error.

Please be rest assured that I'll immediately send the pizza to your
address.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Basheer Afzal and I am 26 years old. I  completed my graduation from Jamia
Millia Islamia. In my graduation i selected the languages because of my interest
in the language and because it enhances the level of understanding in a man. The
more language on the more he can understand.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

A good customer service is delivering to the
expectation of a customer.

A great customer service is going extra miles to resolve the customer's issue
making sure that he remains loyal with the brand/org.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

I have an
excellent communication skills. All it takes to dealing with a customer is great
communication and understanding skills. I have this innate ability to
convincingly talk to people make sure that his/her requirements get fulfilled
while dealing with us. In case of product default on our side, we also need to
make sure that the due action is taken to compensate for the loss of our
customers.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

Last year, we planned to visit the South Eastern part of the
beautiful country India and thus we (a group of five friends) started the
journey. First we went to Maysur, Banglore and enjoyed the journey. The most
interesting location to me was Dandli, a place with a beautiful river flowing in
its heart. The water was clear crystal, so crystal that we could see to the
bottom of the river. I've never in my life have seen such a beautiful river with
such a pure and fresh water. We also did the surfing and cruising. The journey
to south india was mesmerizing and quite memorable.