Subject: Tech Support Candidate - Kailash Singh Solanki Kailash
From: Kailash Singh Solanki Kailash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 03:15:37 -0400

Tech Support
Test

Name

Kailash
Singh Solanki Kailash

E-mail

[email-masked]

Phone Number

(+91) 7310803637

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

I 262 delta 2 greater noida,201310

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Wipro Ltd.

2.2

Previous Employer 2

Tech Mahindra Ltd.

2.7

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

What is the error message?

1.check the internet connection.if the internet connection status is green.

2.are you able to access other websites?if he is able to access the
internet.

3.close and restart the web browser.

4.type in www.ndtv.com.(if the issue persists)

5.try different web browser.

6.use a different device.

7.restart the router.

8.restart the computer.

9.contact the isp.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Power on
the speaker.

Put the speaker on bluetooth mode.

Go to the settings of the cellphone.

Select bluetooth.

Select the name of the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Understandable.

Kind.

Tech savvy.

On a scale of 1 - 5 please rate your fluency in spoken
English

5