Subject: Tech Support Candidate - arun gupta
From: arun gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:59:05 -0400

Tech Support
Test

Name

arun
gupta

E-mail

[email-masked]

Phone Number

(+91) 9953879986

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

NOIDA Sector 62 (A)

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check the web address (URL)
in the address bar to make sure I am going on correct webpage or not. Then am
try to open the same another computer connected on the same network, If I can't
see the webpage on any computer, then I check internet connectivity if all
things are right then webpage might be down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step-1:- Go
to settings

Step-2:- Tap the Bluetooth option

Step-3:- Turn on Bluetooth

Step-4:- A list of available devices will appear.

Step-5:- If your speaker is not listed, press the button on your speaker that
makes it discoverable – it’s often a button with a Bluetooth symbol on
it.

Step-6:- On your mobile select your speaker (it might be a random product number
but should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

1.
Problem-Solving Skills

2. Clear Communication

3. Friendly Attitude

4. Empathy

5. Product/Service Knowledge

6. Strong Time Management

On a scale of 1 - 5 please rate your
fluency in spoken English

3