Subject: Tech Support Candidate - Rahul Kumar Pandey Rahul
From: Rahul Kumar Pandey Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:45:25 -0400

Tech Support
Test

Name

Rahul Kumar
Pandey Rahul

E-mail

[email-masked]

Phone Number

(+91) 9455679374,9870170918

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 44

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Able to Manage Microsoft Server

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PVR Cinemas

IT Admin

Working

25000

Previous
Employer 1

KDMSL

IT Offers

Dec-2016

19000

Previous
Employer 2

CMS

IT Executive

Dec-2012

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Hi
Concern,

Please check your Net connectivity with LAN Cable, due to lan connectivity your
system is not connected with LAN. If it does not resolve I will come and resolve
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Please on both Bluetooth devices and search the
name of Bluetooth speaker when you will find it please appeair for
connecting.

What according to you makes you a good candidate
for customer service or technical support job?

I have 7+
years of work experiences like Desktop, Laptop,MAC, Networking Support Eng. as
well as currently I am working with India's best entertainment organization
& I am handling 3-4 sites with the help of remote access.

On a
scale of 1 - 5 please rate your fluency in spoken English

4