Subject: Arabic Language Test - Md Sufyan
From: Md Sufyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:43:55 -0400

Foreign Language
Screening Test

Name

Md Sufyan
/  (841226) 09718809262    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Being an honest employee for my
company and the customer I would admit my mistake and apologise him for that and
I would ensure him that we are very honest and professional for our customers,
mistakes are very rare from our side, as all good companies are known for
that,we try our best to avoid it.

Anyway, I would ensure him that the order will be delivered as soon as possible
and would try my best to convince him to continue the order and a little more
wait.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Md Sufyan, I am from Bihar, I am from a Middle class family, I have two
sisters and four brothers including me, unfortunately my parents are no
more.

If I talk about my educational background, I got my early education at my
hometown Siwan in Bihar, then I moved to Lucknow for further education and I
completed 10+2 there, after that I went to Delhi and got admission in jamia
Millia Islamia University and I completed my bachelor degree in Arabic language
from the University.

As far as my professional background is concerned, I have 5 years of experience
as translator and Arabic language expert, three years in data flow India private
limited in Noida sec. 125 and two years in medical tourism as freelancing
Interpreter/translator.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

الفرق
بين خدمات العملاء الجيدة وخدمات العملاء
العظيمة عندي هو مستويات مختلفة لإقناعك
العملاء لو كان عميلك مقتنعا كاملا بك
فالخدمة تعتبر عظيمة ولو كان مستوى الإقتناع
غير كامل فالخدمة لا تعتبر عظيمة،يمكن أن
تعتبر  جيدة ولكن لا تعتبر عظيمة

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

عندي المؤهلات الدراسية العا لية
المتعلقة بهذه الوظيفة و أيضا خبرات خمس
سنوات الحقيقية المتعلقة بها،

مع هذا أنا مجتهد أبذل كل جهود في شغلي وأعمل
شغلي بكل جد و جهد وأنا أمين لوظيفتي و وفي
لشركتي،أنا محترف في وظيفتي وحاذق،أحب شغلي و
أنا أمين لا أكذب ولا أغش أحدا ،كل هذه الصفات
تجعلني أحق بهذه الوظيفة

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

أنا رجل يحب
السياحة والزيارة ،السياحة تعجبني كثيرا،
فأنا زرت كثيرا من المدن البلدات الهندية،أما
المدينة التي أعجبتني كثيرا هي مدينة لكناؤ
الواقعة في شمال غرب الهند ،هي أكبر مدينة في
الولاية و هي أيضا عاصمتها أنا درست هناك و
مضيت كثيرا من الأيام هناك ،رأيت هناك الآثار
التاريخية الشهيرة،

رأيت هناك البناء التاريخي الشهير "بول بليا"
وايضا رأت الباب الرومي الذي بناه النواب آصف
الدولة لترحيب الملك الايراني، هذة المدينة
تتميز بميزات كثيرة، لها تاريخ لامع خاص و
خصارة جميلة و لغة حلوة،النسبة الأكبر من
سكانها هم من المسلمين الذين يتحدثون اللغة
الأردية الفصحى.

المختصر مدينة لكناؤ مدينة جميلة تاريخية
شهيرة تعجبني وتعجب كل شخص.