Subject: Tech Support Candidate - Farhan MOHAMMAD
From: Farhan MOHAMMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:41:10 -0400

Tech Support
Test

Name

Farhan
MOHAMMAD

E-mail

[email-masked]

Phone Number

(91) 8802824747

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Microsoft server, office 365 , Azure VMs,
Azure Active Directory

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MoneyMitra IT Solutions Pvt ltd

IT support Executive

25000/-

Previous Employer 1

Kehar Travel Ventures Pvt
ltd

IT
Executive

Feb 2019

15000/-

Previous Employer 2

System network

Desktop Support
Engineer

September 2017

8000/-

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I'll
clear browser history, cookies and all then try to open , it will not then I
need to allow this website in chrome setting > privacy and Security > Site
settings> additional content > click on insecure content > enter the
website in allow section then it'll working fine.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly
power on the Bluetooth speaker and turn on Bluetooth visibility in mobile phone
and speaker then search speaker Bluetooth name in mobiel Bluetooth settings of
mobile phone. Then pair to mobile.

What according to
you makes you a good candidate for customer service or technical support
job?

Speak politely and listen carefully to the customer, then
provide better support in less time.

On a scale of 1 - 5
please rate your fluency in spoken English

4