Subject: Tech Support Candidate - Rahul kumar
From: Rahul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:39:19 -0400

Tech Support
Test

Name

Rahul
kumar

E-mail

[email-masked]

Phone Number

(+91) 9074465727

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MacOS
Networking
- basic
Hardware - Basic
vpn, basic api

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

virus positive technologies

tech support

currently
working

38k

Previous Employer 1

Accel frontline
limited

desktop support

10 july 2017

10k

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step1:
I'll check the error.

Step2: if it is related to network I'll the network connection connection and
see if any vpn is connected or I'll switch the network connection and try
again.

if it is blocking I'll check the dns entries mostly it happens with domain
system.

For other error I'll normally clear cookies cache and restart the browser to
resolve this. we can also try in an incognito mode.

we can switch browser.

This is the normal steps which I'll follow but I would say it depends on the
error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step1: I'll switch on the bluetooth device.

Step2: I'll go to the bluetooth settings in my phone and search for the
bluetooth speaker.

Step3: Once it will be visible I 'll click on that to connect sometimes it ask
to pair device then I'll click ok and it'll be connected

What
according to you makes you a good candidate for customer service or technical
support job?

According I must be a good listener because
untill I don't under the customers query I can't be able to answer them.

To answer them quickly must have good IQ level.

Sometimes we ask so many questions to the customer which is not good so
basically I try to ask the important and few questions on the basis of that I
can resolve their query.

On a scale of 1 - 5 please rate your
fluency in spoken English

4