Subject: Tech Support Candidate - Kapil Sharma
From: Kapil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:38:32 -0400

Tech Support
Test

Name

Kapil
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8954544425

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Roorkee

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Gold plus float glass industry

Ware house executive

Currently
working

18000

Previous Employer 1

Vishwakarma turbo

Project
supervisor

12sep 2020

20000

Previous Employer 2

AGS india pvt LTD

Service
engineer, technical support

10 September 2018

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1:
we should be have an email account.

Step 2: Make my domain name.

Step 3:  get that website hosting.

Step 4: resister for that domain.

Step 5 : set up that website by webpress.

Step 6:  costomize my website design and creative sturcture.

Step 8: add some important pages and information which is belong to NDTV.

Step 7: set up a navigation menu .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step1 :
make switch on in Bluetooth speaker.

Step 2: make Bluetooth application on in mobile.

Step 3: search speaker name or ip address in new device.

Step 4: tap on Bluetooth address in mobile.

Step 5: speaker make suond when connection set up.

What according to you makes you a good candidate
for customer service or technical support job?

1. my
communication skills

2. Solve costomer 's problem as soon as

3. I will prove to costomer didn't make mistakes to connect with our
company.

On a scale of 1 - 5 please rate your fluency in spoken
English

4