Subject: Tech Support Candidate - Nalneesh Singh
From: Nalneesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:35:58 -0400

Tech Support
Test

Name

Nalneesh
Singh

E-mail

[email-masked]

Phone Number

(91) 7080348886

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Ticketing tool VPN

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infinite computer solution

D.S.E

23 Oct 2020

21500

Previous Employer 1

Apogee private ltd

D.S.E

11Dec
2019

14000

Previous Employer 2

Swan advertisement pvt
ltd

IT
Executive

23 Oct 2018

14000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firt i will close my browser and open it again
and try to search again it still its not working. I will clear all the history
of browser and cookies also after that i Will restart the browser and open it
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Swipe down from the top of the
screen.

Touch and hold Bluetooth . Then Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

When we
are working in technical Field the first thing we have to manage SLA and
accurate resolution to the user to enhance our knowledge...

On a
scale of 1 - 5 please rate your fluency in spoken English

4