Subject: Tech Support Candidate - Dheeraj .
From: Dheeraj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:34:25 -0400

Tech Support
Test

Name

Dheeraj
.

E-mail

[email-masked]

Phone Number

(201301) 9650346400

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NOIDA Sector 22

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Infosystem

Help Desk Engineer

Working

19000

Previous Employer 1

Valueonshore Advisors

IT
Engineer

30 Nov 2018

15000

Previous Employer 2

HCL Infosystem

Site
Engineer

10 May 2017

10000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First as
mentioned, I will try to open www.ndtv.com and will get an error. In that case
first I will check internet connectivity in my local system, if it is  working
properly then i will check the system timing that should be in IST format then
will clear cashe, if required then will try again. If still not open,  will try
to open any another website. If that will work it means ndtv website have some
issue or if all bot working and connectivity is also in standards then will
report to IT team.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First, turn
ON the bluetooth on both devices (speaker and phone), then apply search
bluetooth devices nearby you from your mobile phone. When  you phone will show
the list of bluetooth devices, select the your one speaker name and click on add
button.

After successful connection, phone will show connected and you can enjoy the
music loudly.

What according to you makes you a good candidate
for customer service or technical support job?

I listen
the query carefully from the customer or I try to understand the scenario that
customer is facing. After that I provide the suitable suggestions or solution to
customer.

On a scale of 1 - 5 please rate your fluency in spoken
English

4