Subject: Tech Support Candidate - Asif Nadeem
From: Asif Nadeem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:29:10 -0400

Tech Support
Test

Name

Asif
Nadeem

E-mail

[email-masked]

Phone Number

(91) 9821115805

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

south Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Samsung Data Systems India
Pvt. Ltd.

AM-IT

08/2016

NA

Previous Employer 2

RASPL

Tech Lead

12/2011

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) First we have to identify that the problem
related to network or browser.

2) If the problem is related to the browser then need to follow the
troubleshooting steps as below:

a) Clear browser cache.

b) reset the browser settings.

c) reinstall the browser.

3) If the problem is related to the network then follow the below steps:

a) Check the network cable connectivity.

b) Check the IP/DNS settings.

c) Check the internet connectivity by pinging DNS.

d) Run network troubleshoot commands like (Ipconfig/flushdns, ipconfig/release
or renew)

e) Reinstall/update the network card drivers.

f) Restart the system.

4) Sometimes problem is related to system firewall and antivirus. Need to check
that setting as well.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1:
Turn on the Bluetooth on the mobile phone.

Step 2: Turn on the speakers.

Step 3: Search and pair Bluetooth speakers.

What according to you makes you a good candidate
for customer service or technical support job?

I have
very good experience in Technical Support and Depth knowledge of all computer
issues.

On a scale of 1 - 5 please rate your fluency in spoken
English

3