Subject: Tech Support Candidate - Anjali Jha
From: Anjali Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:26:14 -0400

Tech Support
Test

Name

Anjali
Jha

E-mail

[email-masked]

Phone Number

(91) 9958228985

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Najafgarh, Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Radite Renewables

Electrical Engineer

1 sept
2020

30,000

Previous Employer 1

Solaris Power Private
limited

Graduate Engineer Trainee

7 July 2018

17,000

Previous Employer 2

Sofcon India

Engineer
Trainee

27 Aug 2017

0

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) I'll read the error i.e. what error is showing
on the screen

2) Accordingly I'll check my internet connection or website entered

3) I'll go to troubleshoot option if the screen shows up this option.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) turn on the speaker

2) note the name of speaker or read the booklet provided to find the name of
speaker that shall pop up as bluetooth connection in other devices

3) turn on the bluetooth of phone

Go to bluetooth setting of phone and check whether the name of speaker has come
or not

4) if speaker's name shows, click on it to pair it with phone else refresh the
bluetooth connection of phone

5) Also, Show bluetooth available for other devices is on or not must be checked
in case of phone if it is still not showing the speaker's name.

What
according to you makes you a good candidate for customer service or technical
support job?

1) I have worked in customer service for 8 months
in a solar related company

2) Throughout my 3+ years of career, I have communicated with lots and lots of
clients and vendors

On a scale of 1 - 5 please rate your fluency in spoken
English

3