Subject: Tech Support Candidate - Nitishwar Jha
From: Nitishwar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:19:43 -0400

Tech Support
Test

Name

Nitishwar
Jha

E-mail

[email-masked]

Phone Number

(91) 9951799807

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Dwarika, Delhi

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Foray Software technology

System administrator

9/10/2020

26300

Previous Employer 1

Launch IT Consulting India Pvt
Ltd

Support Analyst

19/09/2018

Previous Employer 2

ICICI Bank Ltd

Phone Banking
Officer

29/08/2016

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) we need make sure that internet connection
works. We can try to open any other public portal like google.com to verify the
internet connection.

2) Clear website cookies, close the browser and try to access the website.

3) Check if website is down is down for everybody or just you.

4) Verify if website is added to compatibility setting.

5) Reboot the computer & try to reopen the website (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Go to settings

2) Tap on Bluetooth option & turn it on

3) A list of devices will appear

4) If your speaker is not listed,  press the button on speaker to turn it on.

5) On your mobile device select your speaker & you should be connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
good experience in technical support field with good knowledge of hardware &
software. I am a quick learner & self driven with strong organisational
& customer service skills. My enthusiasm for continual learning makes me a
good candidate for technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

5