Subject: Tech Support Candidate - Satya Ranjan Mohapatra
From: Satya Ranjan Mohapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:17:09 -0400

Tech Support
Test

Name

Satya
Ranjan Mohapatra

E-mail

[email-masked]

Phone Number

(91) 8130611183

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

East Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Airseva India Pvt Ltd

Customer
Experience Specialist

March 2020

26500

Previous Employer 2

Convergys India Pvt
Ltd

Customer Support Associate

June 2018

15000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restarting Device.

2. Will ensure abut the Internet connectivity and restart the Modem/re-insert

Dongle.

3. Will try opening the same website with another device and browser.

4. Will try opening other websites and see if that works.

5. Will check with others/online to ensure whether website is down for everybody
or just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the Bluetooth on both Phone and the
Speaker.

2. Will long press the Bluetooth button on the Speaker to turn the pairing mode
on.

3. Will tap on the 'Pair a new device' option in my phone.

4. Then I will click on the Speaker name which will reflect in the available
device list in the phone.

What according to you makes you a good candidate
for customer service or technical support job?

1.
Attention to details.

2. Logical thinking.

3. Being updated with all the latest technical  updates.

4. Expert knowledge about the product.

5. Team Player

On a scale of 1 - 5 please rate your fluency in spoken
English

4