Subject: Tech Support Candidate - Shuchi Sharma
From: Shuchi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 02:16:00 -0400

Tech Support
Test

Name

Shuchi
Sharma

E-mail

[email-masked]

Phone Number

(91) 9711369916

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 76

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Server
management

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Sr associate

15th Dec 2020

42,000

Previous
Employer 1

Capgemini

Sr Associate

24th Dec 2019

32,000

Previous Employer 2

Hcl

Analyst

30 Oct 2016

18,000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to change the browser or will try to
access the website on a different device to check if It is working only on one
machine or more than one.

If it is working on other machines i will try to access the websites on my
machine to make sure if I’m connected to network or not, will also try to
clear cookies cache of the browser and i will try to restart my machine or i
will check for the policy if I’m allowed to access it on this particular
machine or not.

and if it is not working on multiple machines i will report out this issue to
the owner of the website

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth of the mobile phone.

Make sure that the Bluetooth speaker is ON.

Pair the device with the phone.

And now try to connect it and verify from connected devices list option inside
Bluetooth option

What according to you makes you a
good candidate for customer service or technical support job?

I’m confident so i can interact with the international
clients easily via any mode like phone, email or chat.

I’m always open to learn new things so that  I can improve my performance to
matchup to the company expectations.

I have 5 years of prior experience in technical service desk and server.

I’m a quick learner and  can adapt any change very quickly.

On a
scale of 1 - 5 please rate your fluency in spoken English

4